Return Policy

Return Policy Effective Date: September 3, 2026 At Klick Kart, we strive to ensure that every wholesale order is processed accurately and delivered in good condition. Returns are accepted only under the conditions mentioned below. 1. Eligible Returns A product may be eligible for return if: The product received is damaged or defective. The wrong product has been delivered. The wrong quantity has been delivered. The product received is materially different from the product ordered. The product has a manufacturing defect. Return requests must generally be raised within 48 hours of receiving the order. 2. How to Request a Return Customers can raise a return request through the support options available in the Klick Kart application. Please provide: Order ID Product details Reason for return Clear photographs or videos of the product Unboxing video, where applicable Klick Kart may review the submitted information before approving the return. 3. Unboxing Video For damaged, defective, or incorrect products, customers are advised to record a clear and continuous unboxing video starting from the sealed package. The video should clearly show the package, product, packaging, and the reported issue. If sufficient evidence is not provided, Klick Kart may be unable to approve the return request. 4. Non-Returnable Products Returns may not be accepted if: The product has been used or damaged after delivery. The product has been modified, repaired, or tampered with. The product has been damaged due to improper handling, installation, or use. The customer ordered the wrong product, model, connector, or specification. The product is returned without its original packaging or required accessories. The return request is raised after the applicable return period. The customer wants to return the product simply because they have changed their mind, unless approved by Klick Kart. 5. Return Shipping If the return is approved due to an error attributable to Klick Kart, such as delivery of an incorrect or eligible defective product, Klick Kart may arrange or bear the applicable return shipping cost. For other approved returns, applicable return shipping charges may be borne by the customer. 6. Product Inspection Returned products may be inspected by Klick Kart before a replacement, refund, or store credit is approved. If the returned product is found to have been used, damaged, modified, or tampered with after delivery, the return request may be rejected. 7. Replacement For an approved return, Klick Kart may provide a replacement product, subject to availability. If the same product is unavailable, Klick Kart may offer an alternative resolution such as a refund or store credit, as applicable. 8. Wholesale & Bulk Orders Klick Kart primarily serves retailers, resellers, distributors, and other business customers. Customers placing wholesale or bulk orders are responsible for checking product specifications, compatibility, and quantities before placing an order. Additional return conditions may apply to certain products or bulk orders. 9. Policy Changes Klick Kart reserves the right to modify or update this Return Policy at any time. Any updated policy will be made available through the Klick Kart application or website. 10. Contact Us For return-related queries or to raise a return request, customers may contact the Klick Kart support team through the contact details or support options available in the application. By placing an order through Klick Kart, you acknowledge and agree to this Return Policy.