Refund Policy

Refund Policy Effective Date: September 3, 2026 At Klick Kart, we aim to provide quality mobile accessories and a reliable wholesale shopping experience. If you receive a damaged, defective, incorrect, or materially different product, you may be eligible for a refund or replacement subject to the conditions below. 1. Eligibility for Refund A refund may be provided in the following cases: The product received is damaged or defective. The wrong product has been delivered. The wrong quantity has been delivered. The product received is materially different from the product ordered. An eligible product cannot be replaced due to unavailability. Refund requests must generally be raised within 48 hours of receiving the order. 2. Refund Request To request a refund, customers may contact the Klick Kart support team through the available support options in the application. Customers may be required to provide: Order ID Product details Reason for the refund Clear photographs or videos of the product Unboxing video, where applicable Klick Kart may review the information provided before approving a refund. 3. Unboxing Video For damaged, defective, or incorrect products, customers are advised to record a clear and continuous unboxing video showing the package from the time it is opened. The video should clearly show the package, product, packaging, and the reported issue. Failure to provide sufficient evidence may affect the eligibility of the refund request. 4. Non-Refundable Cases Refunds may not be provided when: The product has been used or damaged after delivery. The product has been modified, repaired, or tampered with. Damage has occurred due to improper handling, installation, or use. The customer ordered the wrong product, model, connector, or specification. The product is returned without its required original packaging or accessories. The refund request is raised after the specified refund period. The customer simply changes their mind about the purchase, unless otherwise approved by Klick Kart. 5. Refund Method Once a refund is approved, the eligible amount will generally be refunded to the original payment method, where technically possible. Depending on the circumstances, Klick Kart may also provide a replacement or store credit instead of a refund. 6. Refund Processing Time Approved refunds will generally be initiated within 7 business days after approval and, where applicable, completion of the return and inspection process. The time taken for the refund to appear in the customer's account may vary depending on the bank, payment gateway, or payment service provider. 7. Shipping Charges If the refund is approved because of an error attributable to Klick Kart, such as delivery of an incorrect or eligible defective product, applicable shipping charges may be refunded. For other approved returns, applicable shipping or return charges may be deducted from the refund amount. 8. Wholesale Orders Klick Kart primarily serves retailers, resellers, distributors, and other business customers. Customers placing wholesale or bulk orders are responsible for checking product specifications, compatibility, and quantities before placing an order. Additional refund conditions may apply to certain bulk orders or products. 9. Refund Verification Klick Kart reserves the right to verify every refund request and may reject claims that do not meet the conditions of this policy. 10. Policy Changes Klick Kart reserves the right to modify or update this Refund Policy at any time. Any updated policy will be made available through the Klick Kart application or website. 11. Contact Us For any refund-related queries, customers may contact the Klick Kart support team through the contact details or support options provided in the application. By placing an order through Klick Kart, you acknowledge and agree to this Refund Policy.